Reservation Internship - Six Months Program at Minor International

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Upselling, Revenue Targets, Selling Strategy, SOP Adherence, Guest Satisfaction, Administrative Procedures, Communication, Local Knowledge, Teamwork, Problem Solving

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. Adhere to all Standard Operating Procedures. Take personal responsibility for driving upselling, achieving set revenue targets by months. Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel. Process and respond within 24 hours to all reservation requests and inquiries according to company standards. Handle daily trace/follow up reports according to departmental requirements. Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings. Maintain effective office administrative procedures within the department that will safeguard and detect. double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. To be up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities. Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis. Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored. Maintain a motivational working environment within the department, and with other colleagues in the hotel. Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department. Be knowledgeable about local seasonality and events. Proactively promote other sister properties of Minor International. Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission. To provide assistance and friendly gesture to local representatives of tour operators and travel agencies. Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel. To attend hotel events, daily shift briefings and training to improve professional skills. Qualifications Currently studying Hotel Management or related field Available for 6 months internship Passion for excellence in service and team-work Eye for detail to achieve operational excellence Determination to succeed Excellent English skills Additional Information Relocate to remote area Company Location: Qasr Al Sarab Desert Resort by Anantara

Responsibilities

The intern will assist in the effective operation of the Reservations department to meet business goals, adhering to all Standard Operating Procedures and driving upselling to achieve revenue targets. Key duties include processing reservation requests within 24 hours, maintaining administrative accuracy, and ensuring guest satisfaction by monitoring daily arrivals and requests.