Reservation Manager at Accor

Baie-Sainte-Anne, New Brunswick, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Revenue Maximization, Upselling Techniques, Guest Issue Resolution, Training, Communication, Leadership, Organization, Time Management, Performance Management, Microsoft Office, Opera, Customer Orientation, Creativity, Stress Management, Self-Development

Industry

Hospitality

Description

Company Description Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome. Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand. Job Description The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel’s national and international accounts in terms of all bookings as well as maximization of revenue through upselling techniques KEY ROLES & RESPONSIBILITIES Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue Ensure all reservations enquires are professionally, and promptly handled and that there is no loss of business Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-7 daily, making sure the guest information, requirements and price information is correct. Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Make sure all commissions are correct and followed-up on promptly as well as to ensure that the resort credit policy is complied. Track calls using standard call conversion sheets report results daily, weekly and monthly. Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by hotels and company standards; assists the Director of Revenue Management or other direst report, to maintain , make change in the Reservation/ Property Management / Revenue Management System at property level as required Maintain administration procedures, as per company and hotels standards; this includes all reservations and requests are confirmed within 24 hours, no show charges are validated and sent to finance for posting, filing system is maintained. And new ones set up. Manage employee performance in line with the organisation's objectives through setting targets, performance appraisals and providing feedback, learning and development opportunities Assist the Commercial/ Revenue Director to complete the hotel budget and forecast. Monitor and report results of any incentive programs in place; responsible to make sure integrity of the programs is maintained, and that all requirements are followed. NB: The Management reserves the right to make changes to this job description at its sole discretion and without advance notice PERSONAL ATTRIBUTES Creativity, stress Management, self-Development, Listening and oral skills. Ability to handle multiple tasks Ability to delegate and organize work flow Ability to meet deadlines consistently Leadership Skills Managing, training and instructing skills Good communication skills Qualifications Degree/Diploma in Training and Developing or Hotels Management Working knowledge of Opera, Microsoft Office. Minimum 3 years’ experience in Hotels or resorts. Luxury hotel or resort background preferred Understanding the local culture and have worked in the region. Additional Information Oral and written fluency in English Knowledge of other languages Ability to motivate and lead Self-starter Future leader People & customer oriented Neat appearance Articulate Good Posture Motivator & self starter; displays initiative & creativity Team builder Committed, flexible & ability to adapt to different working locations

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Responsibilities

The Reservation Manager is responsible for overseeing reservation administration, managing inventory, and maximizing revenue through upselling techniques. They also handle guest issues, conduct training for team members, and ensure all reservations are processed accurately and promptly.