ABOUT US

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafés and markets.
What’s the job?
We are currently seeking a Full-Time Reservations Manager to join our team at Crowne Plaza Melbourne. In this role, you will lead the Reservations team, ensuring all bookings are managed efficiently, professionally, and in a timely manner. You will play a key role in maximizing hotel revenue through effective yield management and sales strategies, while collaborating closely with the Front Office and Commercial teams to achieve key business targets and overall hotel goals.

WHAT WE NEED FROM YOU

• Demonstrated ability to interact effectively with customers, colleagues, and third parties, reflecting positively on the hotel, the brand, and the company.
• Strong communication skills across phone, email, and face-to-face interactions.
• Proficiency in Microsoft Office and Property Management Systems (PMS).
• Excellent problem-solving, organizational, and time-management abilities.
• Flexible approach to work with the ability to adapt to changing priorities.
• Capability to work across multiple, diverse business units and market segments.
• Bachelor’s degree or Diploma in Hotel Administration, Hotel Management, or equivalent.
• Proven leadership skills, fostering a culture of accountability, execution, and high performance.
• Proactive mindset with a strong drive for team results and a track record of achievement.
• Experience in managing multi-stakeholder relationships within complex, fast-changing environments.
• Minimum of 2 years’ experience in Front Office, Guest Services, or a related discipline, including supervisory experience, or an equivalent combination of education and experience.

Please refer the Job description for details