Reservation Manager Japan - Hanoi, Vietnam-based at Flight Centre

Hanoi, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Negotiating, Motivation, Creativity, Problem-solving, Customer-centric, Collaboration, Communication, Time Management, Priority Management, Interpersonal Skills, Presentation Skills, Microsoft Office

Industry

Travel Arrangements

Description

About the opportunity The Reservation Manager at Discova Japan takes on a dual role, overseeing strategic and operational aspects. Strategically, they will collaborate with Discova Japan’s Country Manager and reservation teams to deliver exceptional customer service, boosting customer satisfaction and team productivity. This involves developing and implementing best-in-class service and creating unforgettable local experiences tailored to our key customer segments. About You The Essentials * Holding a bachelor's degree or a certificate in tourism and hospitality is advantageous. * Possessing a minimum of 3 years' experience in leading a high-performing tourism operations team is essential. * Fluency in written and spoken English and Japanese is required. Proficiency in a 3rd language is seen as a benefit. * Demonstrated leadership skills with the ability to foster teamwork while promoting diversity and inclusion. * A leader who can effectively use their negotiating skills, motivation, and creativity to proactively reduce business costs. The attributes * Well-developed problem-solving skills * Customer-centric with a commitment to high standards of service delivery * Strong collaboration and communication skills (verbal and written) * High attention to detail and strong time/priority management skills * Excellent interpersonal and presentation skills across cultures * Able to work independently or in a team environment * Flexible rotating roster that may include late nights, weekends, and early mornings, and adaptable to uncertainties/changing priorities and under pressure * Willing to travel for business when required * Proficient with Microsoft Office applications About Us As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are. To learn more about Discova and our work perks click: https://bit.ly/4hEd88H [https://bit.ly/4hEd88H] Get in touch now and Discova a world of possibilities! [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/cec481e7-6704-4553-aaa6-5a2bed186bdf.png] #LI-MP1#DSVA#LI-Onsite

Responsibilities

The Reservation Manager will strategically collaborate with management and reservation teams to enhance customer satisfaction and team productivity by developing best-in-class service and creating tailored local experiences. Operationally, the role involves leading the team to execute these strategies effectively while proactively reducing business costs.