Reservation Officer at Minor International

Surat Thani, Surat Thani, Thailand -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Inventory Management, Revenue Maximisation, Distribution Channels, PMS, RMS, Up-Selling, SOP Adherence, Guest Satisfaction, Team Support

Industry

Hospitality

Description

Company Description Anantara Lawana Koh Samui Resort is a refined beachfront retreat on the quieter edge of Chaweng, where contemporary island luxury is shaped by Koh Samui’s Sino-Thai heritage and open-air, garden-framed living. Recognised with One MICHELIN Key and ranked among Thailand’s Top 10 resorts in the Condé Nast Traveller UK Readers’ Choice Awards 2024, the resort is home to signature experiences including Tree Tops Signature Dining - the island’s only treetop restaurant - and The Singing Bird Lounge, officially recognised as a filming location for The White Lotus Season 3. Job Description As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. Qualifications Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels. Understand the dynamics of regional & local market, local competitors and events of the destination. College diploma in hotel management or related field. Previous experience as Reservation Officer Fluent in English, both written and spoken. Company Location: Anantara Lawana Koh Samui Resort

Responsibilities

The Reservations Officer will directly support the Reservations Manager by ensuring adherence to all Standard Operating Procedures and improving reservations operations for accuracy and guest satisfaction. Key duties include monitoring daily arrivals, managing inventory like allotments and rate codes, and assisting with up-selling across all distribution channels.