Position: Reservations Agent
Location: N. Lake Tahoe
Company: Tahoe Rental Company
Do you enjoy working with people? If so, you’ll find this role rewarding as you help match guests with their perfect vacation in beautiful Lake Tahoe.
Tahoe Rental Company has been a leader in providing vacation rentals in this sought-after destination for many years, managing over 100 vacation rental homes across the North and West Shores of Lake Tahoe. We pride ourselves on our local customer service, operations, and management team, as well as our thorough property inspections before and after each guest’s stay to ensure a seamless experience.
We are currently seeking a Reservations Agent with strong sales and customer service skills to interact with guests through various online platforms. Your day will primarily involve communicating with guests via phone, email, and SMS, managing their reservations, and coordinating special surprises for celebrations like birthdays and anniversaries to enhance their experience.
As the welcoming voice of our brand, you will engage with customers and ensure their needs are met. This role can be fast-paced, so strong multitasking and time management skills are essential.

Responsibilities:

• Utilize sales tactics to maximize revenue opportunities, such as upselling additional nights or travel insurance for advance bookings.
• Manage reservations, including processing bookings, cancellations, and handling communications through emails, phone calls, and online chats.
• Serve as the primary point of contact for guests, responding promptly and professionally.
• Reach out to past guests and potential leads to encourage future stays.
• Handle payment transactions accurately.
• Track and monitor guest interactions.
• Address guest feedback and complaints in a professional manner, escalating issues to management as necessary.
• Coordinate with maintenance and housekeeping staff to fulfill guest requests when needed.
• Adhere to company policies and procedures.

Qualifications:

• Excellent verbal and written communication skills.
• Self-starter with a positive and friendly attitude.
• Strong customer service skills.
• Familiarity with technology; training will be provided for our current software (Streamline).
• Availability to work weekends and holidays as needed.

Benefits:

• Competitive hourly wages.
• Paid time off, including vacation days and sick pay.
• Health insurance reimbursement.

Schedule:

• 5 days a week, 9:00 AM - 5:00 PM.

If you are passionate about guest relations and thrive in a dynamic environment, we invite you to apply and be part of our dedicated team at Tahoe Rental Company!
Job Type: Full-time
Pay: From $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In perso

• Utilize sales tactics to maximize revenue opportunities, such as upselling additional nights or travel insurance for advance bookings.
• Manage reservations, including processing bookings, cancellations, and handling communications through emails, phone calls, and online chats.
• Serve as the primary point of contact for guests, responding promptly and professionally.
• Reach out to past guests and potential leads to encourage future stays.
• Handle payment transactions accurately.
• Track and monitor guest interactions.
• Address guest feedback and complaints in a professional manner, escalating issues to management as necessary.
• Coordinate with maintenance and housekeeping staff to fulfill guest requests when needed.
• Adhere to company policies and procedures