Reservation Sales Agent at USPI

Alpine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Calls, Guest Satisfaction, Reservation System Entry, Inventory Management, Concierge Services, Guest Relations, Request Follow-up, Third Party Reservations, Restaurant Reservations, Show Reservations, Teamwork, Policy Compliance, Safety Maintenance

Industry

Description

GENERAL SUMMARY Answers all incoming calls (within three rings) from guests, casino, Sales Team, and the internet while ensuring guest satisfaction. Enters and confirms bookings into the reservation system according to company’s standards. CORE SCOPE OF POSITION * Answers incoming telephone calls within three rings, responds to guest questions and describes rooms, amenities, and rates. * Accurately enters room bookings into central reservation systems. * Maintains an inventory of vacancies, reservations, and room assignments. * Offers the guest alternative dates, waitlists the guests, and calls back if there are cancelled rooms. * Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest. * Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation. * Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance. * Assists with entering failed 3rd party reservations accurately and in a timely manner and communicate completion with team. * Makes other reservations such as restaurant, shows, etc. * Maintains and organizes work area. * Partners with and assists other team members to promote an environment of teamwork and achieves common goals. * Attends staff meeting/trainings for update on ongoing hotel activities and promotions. * Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. * Notifies Loss Prevention/Security of any guest reports of theft. * Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all other duties. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal/external guests and peer groups. SUPERVISION * · Does not provide supervision to others.

Responsibilities

The primary responsibility involves answering all incoming calls promptly, responding to guest inquiries about rooms and amenities, and accurately entering and confirming bookings into the central reservation system. Agents must also act as a concierge, providing directions and information, while ensuring high levels of guest satisfaction.