CULTURE:

Join a team that’s been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY:

The primary purpose of this position is to generate Social Sales revenue by converting telephone inquiries into booked reservations while following all Resort standard operating procedures.

EDUCATION AND/OR EXPERIENCE:

High School diploma or general education degree (GED) and a minimum of three months related experience; or an equivalent combination of education and experience.

• Book appropriate tee times for all guaranteed reservations while following all guidelines for bookings to maximize tee times and revenue.
• Become proficient in Golf Pro.
• Responsible for learning and thoroughly understanding all packages offered by Pinehurst to make the best recommendations to our guests.
• Responsible for capturing all guest data for prospects and following up on prospects with calls and e-mails.
• Learn Visual One front office system in order to book reservations, check availability, enter travel agency information, enter guest history information and make changes and corrections to all of the above.
• Keep supervisors informed of potential opportunities relating to lack of room and golf availability, dissatisfied guests and normal office procedures.
• Check your own reservations booked prior to finishing your shift the same day booked.
• Have knowledge of all resort amenities, special events, special promotions and policies and procedures through property tours and by completing the Social Sales training program.
• Become proficient in Visual One restaurant reservations and Spa reservations to assist guests in finalizing their entire stay.
• Gather credit card information for proper deposits as well as complete address and e-mail.
• Learn and complete all procedures for bookings, deposits, refunds, gift certificates, and transfers.
• Place outgoing sales calls to past guests for rebooking future business as directed.
• Complete all work daily as accurately and thorough as possible to insure seamless stay for guests