RESERVATION & SALES MANAGER (MATERNITY COVER) - BERENJAK

Salary - Up to £45,000 per annum
Schedule - Full Time
Experience - Previous Experience in a similar role
Berenjak are seeking a Reservation & Sales Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Reservation & Sales Manager looking for a new role in an award winning, critically acclaimed group.

JOB DESCRIPTION

The successful candidate will be a proactive, personable self-starter, committed to providing excellent guest relations and maximising revenue across the group.

Duties Include:

• Daily email communication with guests via the restaurant’s inboxes and the VIP reservation line.
• Strong working knowledge of Sevenrooms to ensure best reservation management and optimisation.
• Providing administrative assistance to the Operations Team.
• Co-ordinate the event planning process, gather final details and communicate these through function sheets.
• Assisting the site teams with guest facing email communication and drafting proposals.
• Achieve agreed KPIs including response time, conversion and revenue.
• Take a pro-active approach to problem solving and challenges and work in a fast-paced environment.
• Assist with other activations where necessary, such as corporate gifting, merchandise sales, charity events, etc.
• Implement comprehensive sales strategies to ensure maximisation of all revenue opportunities from group bookings, events and exclusive hires, ensuring cross selling and up selling as appropriate.
• Create, develop and maintain strong engaging relationships with local businesses, clients and other potential customers, retaining custom across the group and following up to ensure guest satisfaction.
• Ensure effective recording and tracking of all sales initiatives and preparing reports for meetings.
• Proactively and continuously seek to enhance sales levels, reporting and building pipelines of potential clients.
• Work closely with the operations and onsite teams to ensure the smooth running of events and private hires.
• Attend group events to support operations team and be the face of the venue(s) for high-profile and VIP clients.
• Work closely with the Marketing Team to develop comprehensive systems, tactics, resources, and requirements to grow revenue across the group.

• Daily email communication with guests via the restaurant’s inboxes and the VIP reservation line.
• Strong working knowledge of Sevenrooms to ensure best reservation management and optimisation.
• Providing administrative assistance to the Operations Team.
• Co-ordinate the event planning process, gather final details and communicate these through function sheets.
• Assisting the site teams with guest facing email communication and drafting proposals.
• Achieve agreed KPIs including response time, conversion and revenue.
• Take a pro-active approach to problem solving and challenges and work in a fast-paced environment.
• Assist with other activations where necessary, such as corporate gifting, merchandise sales, charity events, etc.
• Implement comprehensive sales strategies to ensure maximisation of all revenue opportunities from group bookings, events and exclusive hires, ensuring cross selling and up selling as appropriate.
• Create, develop and maintain strong engaging relationships with local businesses, clients and other potential customers, retaining custom across the group and following up to ensure guest satisfaction.
• Ensure effective recording and tracking of all sales initiatives and preparing reports for meetings.
• Proactively and continuously seek to enhance sales levels, reporting and building pipelines of potential clients.
• Work closely with the operations and onsite teams to ensure the smooth running of events and private hires.
• Attend group events to support operations team and be the face of the venue(s) for high-profile and VIP clients.
• Work closely with the Marketing Team to develop comprehensive systems, tactics, resources, and requirements to grow revenue across the group