Reservation Sales & Service Agent at Accor

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Upselling, Customer Service, Opera PMS, English Communication, Interpersonal Skills, Problem Solving, Organizational Skills, Phone Etiquette, Email Communication

Industry

Hospitality

Description

Company Description Where passion drives life, join us at Accor! As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries. With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand. If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together! Pioneering the art of responsible hospitality connecting cultures, with heartfelt care. ✨ Hospitality is a work of heart. 💛 Join us and become a Heartist®. Swissôtel The Bosphorus, Istanbul As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991. 🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests. 🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa. 🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel? Job Description Handle incoming reservation requests via phone, email, and online platforms Provide guests with information about room types, rates, hotel facilities, and promotions Process, modify, and cancel reservations accurately in the hotel management system Upsell hotel rooms, packages, and additional services to increase revenue Maintain updated knowledge of room availability and pricing Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth guest experiences Respond professionally to guest inquiries and complaints Prepare reservation reports and maintain accurate guest records Support group bookings and corporate account reservations when needed Ensure compliance with hotel policies and service standards Qualifications Degree in Hospitality, Tourism or a related field (preferred) Minimum 1-2 years of experience in a similar role Previous experience in hospitality, reservations, or customer service preferred Strong verbal and written communication skills in English Excellent customer service and interpersonal skills Ability to work under pressure and manage multiple tasks Knowledge of hotel reservation systems (Opera). Sales-oriented mindset with upselling abilities Good organizational and problem-solving skills Flexibility to work shifts Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage incoming reservation requests across multiple platforms and process bookings accurately in the hotel management system. Focus on increasing revenue through upselling and coordinating with other hotel departments to ensure a seamless guest experience.