Reservation Supervisor at Accor

Sapporo, Ishikari Subprefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Guest Services, Team Management, Revenue Management, Communication Skills, Japanese Language Proficiency, English Language Proficiency, Opera Cloud Experience, Hospitality Experience, Luxury Hospitality Experience

Industry

Hospitality

Description

会社概要アコーは世界で約45ブランド、5500軒以上のホテルを展開し、ホスピタリティー産業においてヨーロッパではリーダー的存在です。現在日本国内では、Mギャラリーコレクション、プルマン、スイスホテル、グランドメルキュール、ノボテル、メルキュール、イビス、イビススタイルズ、イビスバジェットの各ブランドを展開しております。 Accor operates over 45 brands, 5,700 hotels worldwide and is a leader in the hospitality industry in Europe. Currently, in Japan, Accor operates the following brands: MGallery Collection, Pullman, Swissotel, Grand Mercure, Novotel, Grand Mercure, Mercure, Ibis, Ibis Styles, and Ibis Budget. 求人内容お客様のホテル予約を担当していただきます。業務内容・予約業務の管理・ゲスト対応・チームマネジメント・売上、レベニューマネジメントのサポート・他部署との連携 Job Responsibilities ・Management of reservation operations ・Guest services and support ・Team management ・Assistance with revenue and sales management ・Coordination with other departments ※ホテル管理予約システム「オペラクラウド」を使用しています。 “Opera Cloud” reservation management system. Nearly 90% of our guests are from overseas. This position offers an excellent opportunity to further develop your English communication and hospitality skills, contributing to your professional growth. Our team includes about 20 international staff members, providing a truly global working environment. 資格学歴： •高卒以上応募資格以下の経験をお持ちの方のご応募お待ちしております。応募資格・電話応対上問題なく会話ができるの日本語・英語力・宿泊予約業務での実務経験が3年以上ある方・マネージメント経験がある方は優遇・予約システム（Opera Cloud）利用経験者優遇あると望ましい資格：・ラグジュアリーホスピタリティマーケットでの経験 Education: ・High school diploma or above Qualifications: We welcome applications from candidates who meet the following criteria: Qualifications Proficient in Japanese and English, able to handle phone conversations without issues At least 3 years of practical experience in hotel reservations Management experience is preferred Experience using reservation systems (Opera Cloud) is a plus Preferred Qualifications: ・Experience in the luxury hospitality market その他の情報ホテルインフォメーション客室数：118室オーナー：サッポロ不動産開発株式会社開業：2024年1月30日場所：地下鉄東西線バスセンター前駅5番出口より徒歩5分 Hotel Information No of Rooms: 118 Owner: SAPPORO REAL ESTATE CO., LTD (Sapporo Holdings Group ) Open: 2024 January 30 Location: 5minute’s walk from Exit No.5 of Bus Center Mae Station on the TOZAI subway Line 勤務時間・シフト制シフト例 9時～17時30分、10時から18時30分・1日当たり実働7.5時間（拘束8.5時間） Working Hours: ・Shift-based schedule ・Example shifts: 9:00–17:30 / 10:00–18:30 ・Actual working hours: 7.5 hours per day (8.5 hours including break time) 雇用形態・嘱託社員（入社後1年は契約社員）評価面談により、問題がなければ、契約満了後社員登用となります。試用期間3か月あり（試用期間中の条件に変更はございません） Employment Type: ・Fixed-term employee (contract employee for the first year) ・Upon satisfactory evaluation at the end of the contract period, the employee may be offered a permanent position ・3-month probation period (no change in terms and conditions during the probation period) 待遇・福利厚生など・社会保険（健康保険・厚生年金保険・雇用保険・労災保険）入社日より適用・交通費支給（徒歩圏内2キロ未満はなし）・年間休日121日・U・Iターン支援あり・社員割引制度・時間外手当・休日出勤手当・深夜手当・出産・育児休暇・慶弔休暇・生理休暇・看護休暇・有給休暇・食事補助（おかん）・世界中のアコーホテルで使用できる従業員向け割引カード・アコーの学習プログラムを通じた研修制度・世界中で成長できるチャンス Benefits and Perks: ・Social insurance coverage from the first day of employment (health insurance, welfare pension, employment insurance, workers’ compensation) ・Commuting allowance (not provided for distances under 2 km) ・121 annual holidays ・Support for relocation (U/I-turn support) ・Employee discount program ・Overtime pays, holiday work allowance, and late-night allowance ・Maternity and childcare leave ・Bereavement leave ・Menstrual leave ・Nursing care leave ・Paid leave ・Meal allowance (provided by “Okan”) ・Employee discount card usable at Accor hotels worldwide ・Training programs through Accor’s learning platform ・Opportunities for career growth globally

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Responsibilities

The Reservation Supervisor will manage reservation operations, provide guest services, and support revenue management. The role also involves team management and coordination with other departments.