Reservation Supervisor at Accor

Aswan, Aswan, Egypt -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Organizational Skills, Teamwork, Presentation Skills, Communication Skills, Problem Handling, Time Management, Knowledge of Hotel Operations, Upselling, Training, Reservation Management, Attention to Detail, Relationship Management, Operational Planning, Microsoft Office, Opera

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets Ensuring daily tasks and checklists for all reservation colleagues are completed Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change Ensure the best selection for the guest and ensure revenue is maximize through upselling. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. To check the last night no-show and cancellation report To train the Reservation Agent to handle the group bookings Maintain a close and effective working relationship with all departments Book room reservation requests, enter rooming lists and update accurate information in the system. Manage group reservations, constant communication with event planner and balancing inventory. Supervise Reservation Services Maintains a clean and organized work area. All reservation modifications are updated on the property management system immediately and accurately in case of any changes. To co-ordinate with Sales Department, Front Desk or others department. Recommend property facilities and assist guest with information and special requested. To operate the Reservations Department in case of the Reservations Manager on absent. Other duties and responsibilities as assigned by reservation Manager Qualifications Minimum of 2 years of relevant experience in the hotel industry Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies Service oriented with an eye for details Ability to work effectively and contribute in a team Good presentation and influencing skills Good communication skills Good problem handling skills Good Time management

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Responsibilities

Supervise the operations of the reservation department and ensure all tasks are completed by reservation colleagues. Manage group reservations and maintain effective communication with all departments.