Reservation Supervisor at Accor

Sebong Lagoi, Riau Islands, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Up-selling, Cross-selling, Reservation Management Systems, Hotel Property Management Software, Customer Service, Problem Solving, Data Entry, Interpersonal Communication, Team Leadership, Reporting, Operational Coordination

Industry

Hospitality

Description

Company Description Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club. Job Description Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals Ensure information provided to guests is accurate and individualized Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized Assist in preparing daily, weekly and monthly reports Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing Ensure smooth shift changes with proper pass-on to the next shift Report any equipment failures/problems & repair requests to Maintenance Department Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services Coordinate and communicate with all other departments to ensure a smooth operation Qualifications Minimum 2-3 years of experience in a reservation or hospitality environment Proficiency with reservation management systems and hotel property management software Strong communication and interpersonal skills with the ability to lead and motivate a team Excellent customer service orientation and problem-solving abilities Attention to detail and accuracy in data entry and record-keeping High school diploma or equivalent; hospitality certification or training preferred Fluency in English Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Supervise reservations staff to ensure department standards are met and call volumes are managed efficiently. Coordinate rate offers and maintain comprehensive knowledge of hotel services to drive sales and guest satisfaction.