Reservation Supervisor at IHG Career

, Dhofar Governorate, Oman -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Reservations Handling, Revenue Maximization, Forecasting, Reporting, Training, Coaching, Guest Inquiry Management, Coordination, Opera PMS, Revenue Management, Communication, Interpersonal Skills, Organization, Attention To Detail, Pressure Handling

Industry

Hospitality

Description

Do you picture yourself as a Reservations Supervisors? At Crowne Plaza Resort Salalah, our goal is to make business travel work — and that’s where YOU come in. When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed. Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel. We are looking for a passionate and detail-oriented Reservations Supervisor to lead our reservations team and drive revenue performance while ensuring exceptional guest service standards. A little taste of your day-to-day * Supervise and support the daily operations of the Reservations Department * Ensure all reservations are handled accurately and in accordance with IHG brand standards * Monitor room inventory, rates, and availability to maximize revenue opportunities * Assist in forecasting, reporting, and analysis of booking trends * Ensure compliance with IHG policies, procedures, and service standards * Train, coach, and develop Reservations Agents to enhance performance * Handle guest inquiries, special requests, and escalated concerns professionally * Coordinate closely with Front Office, Sales, and Revenue teams What do we need from you? * Diploma or Bachelor’s degree in Hospitality Management or related field * Minimum 2–3 years’ experience in Reservations or Front Office, preferably within an international hotel brand * Previous supervisory experience preferred * Strong knowledge of hotel reservation systems (e.g., Opera PMS) * Good understanding of revenue management principles * Excellent communication and interpersonal skills * Strong organizational skills with attention to detail * Ability to work under pressure and meet deadlines At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The Reservations Supervisor will oversee and support the daily operations of the Reservations Department, ensuring all bookings adhere to IHG brand standards and monitoring inventory to maximize revenue opportunities. This role also involves training Reservations Agents and professionally handling escalated guest concerns.