Reservation Supervisor at Minor International

Choeng Mon, Surat Thani, Thailand -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Team Supervision, Revenue Optimization, Guest Satisfaction, Opera PMS, English Communication, Service Recovery, Booking Channel Monitoring

Industry

Hospitality

Description

Job Location: Anantara Lawana Koh Samui Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Job Description Supervise the daily operations of the Reservations team, ensuring accurate and efficient reservation handling while supporting revenue optimization, guest satisfaction, and compliance with hotel standards. Key Responsibilities Supervise daily reservation operations. Process and monitor reservations across all booking channels. Coordinate with Front Office, Sales, Revenue, and Housekeeping. Handle guest concerns and support service recovery. Coach and support the Reservations team. Ensure compliance with hotel policies and brand standards. Qualifications Bachelor's degree in Hospitality, Tourism, Business, or related field. Minimum 2–3 years' experience in Hotel Reservations. Supervisory experience preferred. Knowledge of Opera PMS or similar reservation systems. Good English communication skills. Not the right fit? Set up email alerts as new job postings become available that meet your interest! Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at: 🔗 Minor Hotels Career 🔗 Minor Food Career 🔗 Minor Lifestyle Career 🔗 Minor & MINT Shared Service Career Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Responsibilities

Supervise daily reservation operations and monitor booking channels to ensure efficiency and revenue optimization. Coordinate with other hotel departments and coach the reservations team to maintain brand standards.