Reservation Supervisor (Saudi National Only) at Accor

King Abdullah Economic City, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Revenue Maximization, Team Supervision, Guest Relations, Upselling, Reporting, Booking Systems, Luxury Hospitality Standards, Staff Training, Conflict Resolution

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description Supervise the daily operations of the Reservations Department to ensure efficient and accurate handling of all reservations. Ensure all reservation requests are processed promptly and professionally in accordance with Rixos and Accor standards. Monitor room availability, occupancy levels, and booking status to maximize hotel revenue and operational efficiency. Coordinate closely with Front Office, Revenue, Sales, and other departments regarding reservations and room allocations. Ensure all guest profiles, booking details, and reservation records are maintained accurately in the system. Handle VIP reservations, special requests, and group bookings professionally and efficiently. Assist guests and clients with reservation inquiries, amendments, cancellations, and confirmations. Ensure all reservations are entered accurately into the hotel system in a timely manner. Monitor online booking channels, travel agents, and third-party reservation platforms. Supervise and support the Reservations team to ensure high productivity and service quality. Conduct training and coaching sessions for Reservations colleagues when required. Ensure all reservation procedures, policies, and rate codes are followed correctly. Handle guest complaints and reservation-related issues professionally and promptly. Prepare daily, weekly, and monthly reservation reports as required by management. Support upselling opportunities and revenue enhancement initiatives. Ensure confidentiality of guest information and booking details at all times. Maintain professional communication with guests, travel agents, and corporate clients. Ensure compliance with Rixos and Accor policies, procedures, and luxury hospitality standards. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Supervise the daily operations of the Reservations Department to ensure accurate booking handling and maximize hotel revenue. Coordinate with other departments to manage room allocations and maintain high service quality for VIPs and group bookings.