RESERVATIONS SUPERVISOR

Holiday Inn Express – London Ealing 75 Broadway, London W13 9BP
Are you passionate about hospitality, great with details, and love creating smooth guest experiences? We’re looking for a Reservations Supervisor to join our team at Holiday Inn Express – London Ealing.
This is your chance to step into a key role where you’ll help shape first impressions, support our team, and make sure every booking counts.
The Reservation Supervisor plays a pivotal role in shaping guests’ first impressions—while also contributing directly to revenue performance and operational efficiency. In a multi-property brand like Holiday Inn Express, this position offers excellent opportunities to grow into wider operational or revenue management roles.

As our Reservations Supervisor, you’ll:

• Oversee the daily reservations operation – making sure every booking is handled quickly, accurately, and with care.
• Make and manage group and individual reservations, ensuring no detail is missed.
• Work closely with our Sales, Revenue, and Front Office teams to keep things running smoothly.
• Support and train the reservations team to deliver the best guest service possible.
• Handle guest inquiries (and the occasional tricky situation!) with professionalism and a smile.
• Monitor room availability and rates to help maximise occupancy and revenue.
• Prepare occupancy forecasts and reports to keep the team on track.
• Look for opportunities to upsell and enhance the guest experience.
• Identify Potential Corporate Clients- look for businesses near your hotel: offices, training centres, airports, hospitals, logistics companies, or film studios.Review your guest profiles – if guests are staying for business, ask politely which company they are with.
• Make the First Contact- Phone Call (Email Introduction: LinkedIn Outreach Build the Relationship