We are a growing travel solutions company committed to delivering seamless booking experiences and exceptional customer service. We’re looking for an experienced Ticketing Agent to join our team and support our expanding client base.

REQUIREMENTS:

• Minimum 2+ years of experience as a Ticketing Agent in the travel industry.
• Strong working knowledge of Amadeus and Sabre GDS systems.
• Experience with package booking (flights + hotels + tours).
• Excellent communication and problem-solving skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Customer-oriented mindset with attention to detail.

• Handle airline ticket reservations, cancellations, reissues, and exchanges using Amadeus and Sabre GDS systems.
• Manage package bookings including flights, hotels, tours, and add-on services.
• Provide professional customer support via phone, email, and chat, ensuring timely responses and high-quality service.
• Process payments, issue invoices, and ensure compliance with airline and company policies.
• Resolve customer queries, complaints, and special requests in a proactive and empathetic manner.
• Stay updated on airline rules, fare structures, promotions, and travel regulations.