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Reservationist at FRS Transportation

Hillsboro, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Data entry, Scheduling, Communication, Microsoft Word, Microsoft Excel, Attention to detail, Multitasking, Professionalism, HIPAA compliance, Typing

Industry

Non-profit Organizations

Description

Description Join Our Team! FRS Transportation is seeking a dependable and customer-focused individual for a Reservationist position. This role is primarily responsible for answering incoming calls and scheduling transportation trips for passengers in Highland, Brown, and Adams counties. The ideal candidate is friendly, organized, and able to work efficiently in a fast-paced office environment while providing excellent customer service. Schedule: Tuesday – Saturday | 8:00 AM – 5:00 PM Key Responsibilities: Answer incoming calls in a professional and courteous manner Schedule passenger trips accurately using reservation software Verify trip eligibility, pickup/drop-off information, and funding requirements Provide riders with clear instructions regarding trip policies, times, and fares Enter and maintain accurate data in scheduling systems Communicate effectively with dispatch and drivers regarding trip details Maintain confidentiality of passenger information in compliance with HIPAA Handle high call volumes while maintaining accuracy and professionalism Assist with general office duties as needed Requirements High school diploma or GED required Strong typing and data entry skills Basic computer proficiency, including Microsoft Word and Excel Excellent verbal communication and customer service skills Strong attention to detail and organizational skills Ability to multitask and work in a fast-paced environment Ability to remain calm and professional when handling difficult calls Preferred: Customer service or call center experience Transportation scheduling experience Additional Requirements: Must pass a BCI/FBI background check Must pass a pre-employment drug screening FRS Transportation is proud to be an Equal Opportunity Employer.

Responsibilities

The Reservationist is responsible for answering incoming calls and scheduling passenger transportation trips while maintaining accurate data. They must also verify trip eligibility and communicate effectively with dispatch and drivers to ensure service quality.