We are looking for a Reservationist to join our team at Lucknam Park Hotel.

As a Reservationist, you will:

• Ensure that all reservations are taken, assist in managing room availability, maximum occupancy, and maximum revenue.
• Identify guests’ individual needs and recommend the best accommodation for enquiring guests.
• Ensure all reservations are confirmed and all departments advised of their arrival details.
• Provide any additional information needed to prospective guests.

Previous experience in a similar role and use of booking system, Opera, would be an advantage. The ideal candidate will be calm in manner, has a good professional attitude and a positive approach.

• Answer all incoming calls within three rings and divert them to the correct department.
• Respond to reservation enquiries via email or phone, including the checking of availability and suggesting rates and packages appropriate to the specific enquiry.
• To monitor the Reservations email account and assist in timely responses to general guest queries. Emails need to be actioned within 24 hours at the latest.
• Upsell all rooms, suites, cottages, and Hotel services such as F&B, Spa and Equestrian, etc
• To ensure that all reservations are confirmed in writing, detailing all requests.
• Enter guests’ information onto booking system
• Research VIP guests and distribute details to relevant departments
• Process special requests, such as flowers/champagne/cake orders/car transfers, copying the information to the relevant departments
• Process all the helicopter landing forms
• To action all amendments or cancellations to bookings, confirming them as necessary
• Process gift vouchers, prepare the voucher for posting and enter on the payment details on to the system
• Processing telephone messages to guests and other departments.
• Check all correspondence for guests arrivals and ensure all details in order.
• Process Spa Day and riding reservations via email, telephone, including the input on booking system.
• Confirm all restaurant reservations daily for the restaurants.
• To ensure each reservation booked through a travel agent is clearly marked for the correct commission to be paid. To ensure that a purchase order is raised for this commission to be paid.