Reservationist / Office Administrator at wish You Were Here Group

Santa Monica, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

23.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Organization, Time Management, Attention To Detail, Problem Solving, Reservation Management, Office Administration, Contract Preparation, Data Entry

Industry

Hospitality

Description

Description Reservationist / Office Administrator Èlephante – Santa Monica, CA Èlephante is seeking a highly organized and professional Reservationist / Office Administrator to support our restaurant operations and guest services at our Santa Monica location. This role plays a key part in ensuring an exceptional guest experience before guests even arrive. The position combines guest-facing reservations responsibilities with administrative and office support for the restaurant management team. The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven, high-volume environment. Reservationist Responsibilities Respond to guest inquiries via email and phone in a timely and professional manner Manage reservation requests and assist guests with booking questions Provide accurate information regarding availability, policies, and large party reservations Address guest concerns and route issues to the appropriate management team when necessary Assist with coordinating and confirming large party and group dining reservations Maintain accurate reservation records within OpenTable Office Administrator Responsibilities Prepare and complete contracts for prix fixe parties and group dining reservations Track and document contracts and reservation details using Excel spreadsheets Print restaurant and event menus as needed Maintain organized office files, documentation, and administrative systems Monitor and maintain office supply inventory Provide general administrative support to the restaurant management team Qualifications Strong communication and customer service skills OpenTable experience preferred Excellent organizational and time management abilities Proficiency in Microsoft Excel and email platforms Ability to multitask in a fast-paced hospitality environment Strong attention to detail and problem-solving skills Previous hospitality, reservations, or administrative experience preferred Compensation & Benefits Competitive hourly pay (based on experience) Flexible scheduling Opportunities for growth within a growing hospitality group Employee dining benefits Èlephante is an equal opportunity employer.

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Responsibilities

This role involves managing guest reservations via email and phone, ensuring accurate booking information, and addressing guest inquiries professionally. Additionally, the position supports office administration by preparing contracts, tracking details in spreadsheets, and maintaining office organization and supplies.