Reservations Admin Coordinator at Radisson Hotel Group

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Customer service, Attention to detail, Problem-solving, Communication skills, Teamwork, Data entry, Invoicing, Record keeping, Standard operating procedures, Time management, Call handling

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description We are currently seeking a Reservations Admin Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Admin Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience. As Reservations Co-Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do! Quality control of the department’s administrative duties Managing O-Status with the help of both Reservations and Groups, Meetings & Events teams Preparing adjustments and refunds, with the help of both Reservations and Groups, Meetings & Events teams Assisting with completing and preparing commission breakdowns for invoicing and payment Assisting with capturing of M&E invoices Assist reservations and groups, meetings & events during periods of high demand / When staff are on leave and when emails are allocated / as and when required. Managing the Reservations, Groups, Meetings & Events shared Folder and ensuring all correspondence is up to date. Managing weekly stationary orders & any other duties & reports as determined by the role. Manage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time prior to the guest’s arrival. To interact with Housekeeping, Front Office, Spa and Food & Beverage, where necessary, ensuring any new and relevant information is communicated between these departments and Reservations. Maintains department Standard Operating Procedures and devise benchmark to be adhered to. Manage workload fairly, ensuring that our turnaround time is adhered to. Assist Individual and Group Reservations as/when necessary, with enquiry turnaround, call handling as well as shifts during low staffing periods. Qualifications Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service. Ability to work as part of a team to ensure guest satisfaction. Strong verbal communication skills Likes having fun at work. Experience in a similar position is beneficial but not essential. Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Collection Hotel Waterfront

Responsibilities

The Reservations Admin Coordinator is responsible for managing administrative duties, including quality control, invoicing, and maintaining departmental records. They also support the reservations and events teams during high-demand periods and ensure seamless communication between hotel departments.