Reservations Advisor at Potters Resorts

Maldon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

26000.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Customer Service, Telephone Communication, Face To Face Interaction, Sales, Rapport Building, Administration, Computer Skills, Attention To Detail, Organization, Enthusiasm, Problem Solving, Conversational Skills, Listening Skills, Calculation

Industry

Hospitality

Description

Company Description Are you ready to take your career to the next level? Picture this; an opportunity to join a dynamic team where every day brings new adventures and challenges. If this interests you, then welcome to Potters Resorts, where excellence is not just a goal but a way of life! Located a short drive from Colchester and Chelmsford, in the beautiful countryside, Potters Resorts Five Lakes opened in May 2022. Ever since then the Resort has been welcoming new and regular guests to experience a wonderful short break - with many guests rebooking before they leave Resort, what a fabulous accolade! A large part of that success is down to our amazing team members. And guess what? We are looking for someone to join our Sales Team. We have a fantastic opportunity available right now in our Sales Team for a team player with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day. The atmosphere on Resort is lively, fast-paced and exciting, and no two days are ever the same – so what are you waiting for? Job Description But that’s not all, as part of our Reservations Team you’ll: Be a Potters ambassador, by reserving our guests the perfect holiday experience at both of our Resorts, on the telephone and face to face. Showcase your passion for Potters Resorts by guiding guests with expert advice on rooms and breaks. Build lasting connections and rapport with our incredible guests and especially when they visit our Booking Desk to secure their next break. Put your tech, administration, and computer skills to good use. Display your dedication to delivering outstanding customer service to our valued guests on Resort. Set your sights high with your unstoppable drive and enthusiasm to help us meet our goals. Welcome guests arriving by coach and build rapport with the organisers during the break. Enjoy admin tasks and excel by being organised with great attention to detail. Thrive on being part of an expanding and fun-loving team. If this all sounds like a dream come true, our ideal Reservations Advisor is: A natural conversationalist who loves engaging with our customers and guests. A keen listener with passion for identifying our guests needs. Highly motivated with bundles of enthusiasm to deliver the best possible solution. Thrives on wowing guests with their eagerness to help and resolve guests’ questions. Detail orientated where attention is key whilst enjoying the thriving and fast paced sales environment. Passionate and doesn’t shy away from checking a calculation. Hours of Work Full-time, working 40 hours per week Covering 5 days out of 7, including weekends and bank holidays. Shift patterns will vary between 9am – 6pm. This role is Resort based - due to our rural location, you will need a full UK driving licence and your own vehicle (as you will not be able to reach us using public transport). Salary £26,000 Don’t miss out on this incredible opportunity to join Potters Family, apply now and let’s embark on this exciting adventure together. Qualifications We’re looking for candidates with proven customer service experience, ideally gained through both telephone and face-to-face interaction. Hospitality experience would be a bonus. Additional Information Are You Ready to Shine in Hospitality? At Potters Resorts Five Lakes, we're not just looking for employees – we're seeking stars who will help us maintain our status as the UK's Number One Fully Inclusive resort. If you're passionate about creating exceptional guest experiences and take pride in your work, we want you on our team! Why Choose Potters Resorts Five Lakes? 🌟 Be part of an award-winning, newly expanded resort 💼 Excellent career growth and personal development opportunities 🍔 Free Meals when working 🏋️‍♀️ Free access to our state-of-the-art gym and leisure facilities 💰 Competitive pay rates based on age and experience 🎓 Continuous training through our Potters Academy 🏆 Regular team recognition, awards, and treat days 🤗 A genuinely enjoyable place to work Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Experience Required : Yes Job: Direct Sales Advisor Compensation: GBP 25396.80 - GBP 26000 - yearly

Responsibilities

The Reservations Advisor will act as a Potters ambassador, reserving holiday experiences for guests both over the telephone and face-to-face, while showcasing expert advice on rooms and breaks. Responsibilities also include building guest rapport, utilizing administrative and computer skills, delivering outstanding customer service, and welcoming arriving coach parties.