Pure Leisure Group is an established organisation with 21 outstanding holiday parks based across Scotland, England and Wales.
We are currently recruiting for a Reservations Advisor to come and join our team at our Head Office. This role will involve proactively answering all inbound and outbound holiday enquires, ensuring that a high level of conversion is achieved. The ideal candidate will have exceptional customer service skills, communication skills, a keen eye for detail and a professional manner.

QUALIFICATIONS AND REQUIREMENTS:

• The Right to work in the UK
• A full UK Driving License and access to a vehicle
• Good IT skills including proficiency in Word, Excel and Outlook with an understanding of CRM
• Experience in travel and tourism is desirable
• Experience in a customer facing role is required
• Experience of working in a sales and call centre setting would be beneficial
• The Ability to work under pressure and meet deadlines
  Job Type: Part-time
  Expected hours: 22.5 per week

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking

Work Location: In perso

• Achieving all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager
• To ensure excellent customer service is delivered at all times to all existing and new customers
• To deal with all calls, internet, and face to face holiday enquiries into the business in a professional and efficient manner
• To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture
• To conduct adequate fact finds with all customers ensuring relevant and accurate information is established about their holiday needs.
• To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased.
• To upsell and cross sell other products and services in line with the Company’s expectations.
• To update the Company Reservations database in an accurate and timely manner
• To chase all outstanding customer monies and complete all administration linked to any holiday booking.
• To actively drive outbound sales and calls to generate new holiday leads when requested by the Reservations Manager.
• To make outbound customer satisfaction survey calls when requested by the Reservations Manager.
• To ensure that all inventory and company product knowledge is up to date.
• To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required.
• Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer.
• Accurate notes must be taken and added to the booking and customer information on the online booking system.