Company Description
“Hospitality is a work of Heart” at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

ALL ABOUT US:

WINNER of the 2025 ’Superior Accommodation’ award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.
We have the perfect opportunity for an experienced full time Reservations Agent to join our amazing team.
Job Description

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

• Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
• Maintain fluency with the Accor Live Limitless Loyalty Program
• Oversee accuracy of room blocks, reservations, and rate codes
• Process all reservation requests, changes, and cancellations with different channels
• Identify guest reservation needs and determine appropriate room type
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Follow sales techniques to maximize revenue
• Respond to any challenges found for accommodating rooming requests
• Set-up proper billing accounts according to Finance policies
• Troubleshoot and resolve guest issues or escalate/refer to appropriate department

Qualifications