Reservations Agent at Accor

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Opera Property Management System, Group Reservations, Inbound Reservations, Business Conversion, Group Coordination, Accor Live Limitless Loyalty Program, Room Blocks Management, Rate Codes Processing, Reservation Changes, Cancellation Processing, Sales Techniques, Revenue Maximization, Billing Account Setup, Issue Resolution, Communication, Time Management

Industry

Hospitality

Description

Company Description “Hospitality is a work of Heart” at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. ALL about us: WINNER of the 2025 'Superior Accommodation' award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia. We have the perfect opportunity for an experienced full time Reservations Agent to join our amazing team. Job Description ALL about the role: Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as: Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group Maintain fluency with the Accor Live Limitless Loyalty Program Oversee accuracy of room blocks, reservations, and rate codes Process all reservation requests, changes, and cancellations with different channels Identify guest reservation needs and determine appropriate room type Explain guarantee, special rate, and cancellation policies to callers Accommodate and document special requests Follow sales techniques to maximize revenue Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Finance policies Troubleshoot and resolve guest issues or escalate/refer to appropriate department Qualifications ALL about you: Experience with OPERA property management system or similar Relevant experience in a similar role Experience with Groups is advantageous Service oriented with an eye for detail Confident & articulate communication, relationship & networking skills Time management skills with the ability to multitask Entrepreneurial spirit with drive, ambition & high level of energy Passion for hospitality Experience in the Hotel Industry Additional Information Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless. Benefits Your Way Immediate access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. Recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion. We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The primary role involves assisting guests by completing individual and group reservations, often serving as the first point of contact, and leading the Reservations team. Responsibilities include managing inbound FIT reservations and groups from inquiry through on-site coordination, processing changes, and ensuring accurate room blocks and rate codes.