Reservations Agent at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Reservations, Customer Service, Revenue Maximization, Sales, Corporate Client Management, Communication, Computer Proficiency, Multilingualism, Hospitality Management, Problem Solving

Industry

Hospitality

Description

Company Description We’re looking for a Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels. London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces. Job Description What you’ll do… Manage new and existing individual rooms reservations through telephone, email and website reservations Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded Keep an eye on our booking channels Maximise revenue and identify sales opportunities Work with corporate clients/bookers and agents Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded. Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay Step in for the Reservations Supervisor or Manager when needed Qualifications What we're looking for... A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations Proficiency in another language is a plus (French, Spanish, Italian, Dutch) You’re great with computers and on the phone Since we’re opening in several exciting places, speaking additional lingos is an advantage You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage individual room reservations via telephone, email, and website while maximizing revenue and identifying sales opportunities. Coordinate with Front Office and Restaurant teams to ensure guest expectations are exceeded throughout their stay.