Reservations Agent at Accor

St Andrews, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Techniques, Attention to Detail, Product Knowledge, Relationship Building, Hospitality Experience, Communication Skills, Teamwork, Problem Solving, Time Management

Industry

Hospitality

Description

Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations. Job Description Job Title: Reservations Agent Location: St Andrews, Fife Contract: Permanent, Full-time As a Reservations Agent at Fairmont St Andrews, you will be at the heart of our guest journey, helping to create exceptional stays from the very first conversation. With warmth, attention to detail and a passion for service, you will promote and sell our luxury bedrooms and resort facilities while delivering a truly personalised experience. You will be the first point of contact for many of our guests, using your product knowledge and natural sales ability to turn enquiries into unforgettable stays. A little bit about what you will be doing: Handling telephone enquiries for leisure room bookings, using confident sales techniques and a professional, friendly approach Responding promptly and accurately to enquiries via our website, email and written correspondence Building a strong knowledge of the resort, including our Spa, Championship Golf Courses and Food & Beverage venues, to confidently recommend and sell our experiences Supporting group reservations, including inputting rooming lists and processing amendments Maintaining up-to-date knowledge of seasonal packages and special offers such as Valentine’s, Easter, Christmas and New Year Qualifications Naturally service-driven, with a warm and engaging personality A proven ability to build and maintain positive relationships with guests and colleagues Previous experience in a similar reservations or customer-facing role is preferred Hospitality experience is essential, with a genuine passion for delivering exceptional guest experiences Additional Information Competitive hourly rate + Commission Staff shuttle service to/from St Andrews Complimentary staff canteen 50% off dining in our Food and Beverage outlets Employee rates for Spa treatments and green fees Complimentary access to gym and pool services Growth opportunities On-the-job training Regular social events Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

As a Reservations Agent, you will handle telephone enquiries for leisure room bookings and respond to enquiries via various channels. You will promote and sell luxury accommodations and resort facilities while ensuring a personalized guest experience.