Reservations Agent at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Detail Oriented, Proactive Problem Solver, Strong Communicator, Team Player, Adaptable, Organized, Engaging

Industry

Hospitality

Description

Company Description About TRIBE & JO&JOE Auckland TRIBE and JO&JOE represent two bold, design-led hospitality concepts united by a passion for community, creativity, and connection. TRIBE is a modern hotel experience crafted for a new generation of travellers. With unapologetically original design and a focus on comfort, quality, and style, TRIBE offers spaces that inspire authenticity and shared experience. The TRIBE Collective is more than a team, it’s a vibrant community that celebrates individuality and doing things differently. JO&JOE, created in 2017, brings together the comfort of a hotel with the friendliness of a youth hostel. Its ‘open houses’ are colourful, caring, and rooted in local neighbourhood life. With rooftops, restaurants, bars, events, and designer rooms at affordable prices, JO&JOE is a place for both travellers and locals to connect. It’s not just about affordability, it’s about being open-minded and meeting new people. Together, TRIBE Auckland and JO&JOE Auckland offer a unique hospitality experience that blends style, community, and inclusivity. Job Description TRIBE Auckland and JO&JOE Auckland are seeking a Reservations Agent to join our team. This role will be shared across both properties, with JO&JOE operating on the Mews PMS System integrated with Duve, our guest-facing app. The Reservations Agent will be based within the SO/ Auckland reservations team, which includes a Reservations Supervisor and a Cluster Reservations Manager. Come and write a page in the history of JO&JOE and TRIBE by being part of this dynamic team! Why you? None of these missions will scare you: Mission 1: Manage all incoming booking inquiries across TRIBE Auckland, JO&JOE Auckland, ensuring accurate input of details and maximizing occupancy. Mission 2: Collaborate closely with Sales, Revenue Management, Marketing, and Front Office teams to optimise occupancy and drive accommodation sales. Mission 3: Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients, ensuring a high-quality commercial relationship. Mission 4: Upsell room types, packages, and services while adhering to pricing strategies and brand standards. Mission 5: Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (Mews PMS for JO&JOE, and relevant systems for TRIBE). Mission 6: Communicate guest requests and special requirements to Front Office, Housekeeping, and Food & Beverage teams for seamless service delivery. Mission 7: Maintain up-to-date content across all distribution channels and back-office systems, ensuring accuracy and consistency. Mission 8: Stay current with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences. Mission 9: Support weekly reporting and analysis of booking trends, system performance, and occupancy metrics. Mission 10: Contribute to the reliability and completeness of invoicing processes, ensuring accuracy and compliance across all properties. Qualifications Because you’ve got it in you: Versatility and the desire to broaden your field of expertise. The ability to work as part of a team. Full of energy and good humour. Highly organized and detail-oriented, ensuring accuracy in reservations and guest information. A proactive problem solver, handling booking inquiries, modifications, and challenges with confidence. Adaptable and resilient, thriving in a fast-paced, multi-property environment. Customer-focused and engaging, building rapport with guests and clients to enhance their experience. A strong communicator, effectively liaising with internal departments and external partners. Motivated to learn and grow, staying updated on systems, promotions, and brand standards. 1-2 Years of experience in a Lifestyle/Luxury Hotel setting (highly beneficial) Additional Information We're sure you know the song: First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat. Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong! Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍. Accor/Ennismore Benefits: Staff meal while on shift Uniform provided and laundered International accommodation and retail discounts across varying Ennismore & Accor Hotels properties Family & Friends Hotel Discounts Opportunities for further development and worldwide career progression within Accor/Ennismore Annual reward of a free night's accommodation at the hotel and additional perks! Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. JO&JOE and TRIBE are inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral. Any gender that is used here, is to simplify the text.

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Responsibilities

The Reservations Agent will manage all incoming booking inquiries and collaborate with various teams to optimize occupancy and drive accommodation sales. They will also provide professional support to guests and ensure accurate recording of guest information in the Property Management System.