Reservations Agent at Accor

Noosa Heads, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Attention to Detail, Multitasking, Sales, Local Knowledge, Creativity, Proactive Attitude, Grooming Standards, Interpersonal Skills

Industry

Hospitality

Description

Company Description Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast. Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay. Job Description We are currently seeking a vibrant and customer focused individual to join our Reservations team. If you are a confident communicator with a passion for delivering exceptional service, this could be the perfect opportunity for you. As a Reservations Agent, you will play a key role in managing bookings across the Resort. You’ll be the first point of contact for guests, handling room inquiries, reservations, confirmations, and cancellations. In addition, you’ll assist with yield management to ensure we maximise occupancy and revenue. You’ll also be fully knowledgeable about the hotel’s facilities, services, packages, and specials, enabling you to provide tailored recommendations and build genuine connections with both new and returning guests, using guest history to enhance their experience. This is an active position involving: Efficiently and accurately process all guest reservations Provide up-to-date and detailed information on hotel facilities, special offers, and promotions Ensure all guest records and reservation details are accurately updated and maintained Assist guests with reservation inquiries in a prompt and courteous manner Consistently provide exceptional customer service to enhance guest satisfaction Offer a personalised and memorable experience tailored to each guest’s needs Maintain effective communication and positive working relationships across all hotel departments Qualifications Previous experience in a customer service or reservations role Excellent communication and interpersonal skills Ability to multitask whilst ensuring exceptional attention to detail Immaculate presentation and grooming standards A passion for sales and promotion High level of creativity with local knowledge Strong attention to detail and a commitment to guest satisfaction A proactive, "can-do" attitude with a friendly and outgoing personality Flexibility to work a variety of shifts, including weekends, mornings and evenings If you are looking to further your career in a luxury hotel, apply today! Additional Information As part of Accor, one of the world’s leading hospitality groups, we offer global career pathways, exclusive Ambassador benefits, and access to industry-renowned training through the Accor Hotels Academy. We offer: Discounts off food & beverage at Accor properties worldwide Generous Accommodation discounts at over 4,500 Accor properties across 110 countries. Professional Training and Development through the Accor hotels academy Work, travel and promotion opportunities across the Accor Brand A commitment to diversity and inclusion, with a focus on attracting and promoting diverse talent. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Casual

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Responsibilities

As a Reservations Agent, you will manage bookings, handle inquiries, and assist with yield management to maximize occupancy and revenue. You will also provide tailored recommendations and maintain guest records to enhance their experience.