Reservations Agent at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Customer Service, Communication Skills, Interpersonal Skills, Organizational Abilities, Attention To Detail, Property Management Systems (PMS), Reservations Software, Guest Relations, Revenue Maximization

Industry

Hospitality

Description

Company Description Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments. The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. Hospitality is a work of heart, Join us and become a Heartist®. Job Description As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but not limited to): Managing guest bookings, changes, and cancellations with accuracy and professionalism. Responding promptly and courteously to guest inquiries via phone, email, and other communication channels. Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay. Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience. Ensuring special requests and preferences are noted and communicated effectively to relevant departments. Collaborating with the front office and other relevant departments to maximise occupancy and revenue. Delivering exceptional guest service and resolving booking-related issues promptly and effectively and You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail. Qualifications The successful candidate will possess the following: Prior experience in a reservations or customer service role within the hospitality industry. Excellent communication and interpersonal skills. Ability to work a variety of different shift times. Strong organisational abilities and attention to detail. Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage. A positive and professional manner, with a passion for delivering exceptional guest experiences. Additional Information Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable. Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones. Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage guest bookings, changes, and cancellations while responding to inquiries via phone and email. Collaborate with the front office to maximize occupancy and provide detailed information on hotel services and amenities.