Reservations Agent at Accor

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations System Fluency, Rate Structure Knowledge, Occupancy Maximization, PMS System Updates, Guest Expectation Management, Call Handling, Phone Etiquette, Revenue Achievement, Data Accuracy, Product Knowledge, Loyalty Programme Fluency, Customer Service, Upselling, Written Communication, Verbal Communication, Microsoft Office

Industry

Hospitality

Description

Company Description Join our Wellington Reservations Hub! Working on requests for Novotel, Ibis and Movenpick hotels, this is a fast paced environment where service and care matters. We are seeking a new Reservations Agent to join our wonderful and dynamic team. This is a Maternity Leave Cover position for 10 months. At Accor, your personality is celebrated, and your growth has no limits. Every action you take (big or small) makes a meaningful impact on your colleagues, our guests, and our commitment to responsible hospitality. Become a Heartist®, and let your heart guide you into a world where life pulses with passion. Job Description The position is responsible for accepting, inputting & monitoring reservations via all incoming channels; with the objective of ensuring all available rooms are sold for allotted rates & therefore ensuring budgeted revenue is achieved within defined time lines. Key Responsibilities Working within the team to ensure that the available rooms are sold for the desired rate, therefore gaining maximum revenue Maintain accuracy during the call & while inputting details on the call Working to a systematic timeline & gaining the maximum revenue from the available rooms Meeting the set targets for each month/year/period. Accuracy of information Handling a fast phase environment whilst also managing guest expectations and emotions Handling call volume and maintaining phone etiquette Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity Ensure all guest details are fully updated on PMS system and maintain efficient records Action requirements as needed & confirm accordingly with the guest / booker Adhere to set rates Become & maintain fluency with the Accor Loyalty Programme Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area Qualifications Experience in a similar reservations environment, alternatively, customer service experience required Tenure (past or present) within in a Hotel environment is preferred Strong knowledge of computer systems including Microsoft Office. Competent knowledge of OPERA PMS Fluent orally & verbally in English, with other languages well regarded Experience delivering excellent customer service Exemplary written and verbal communication skills Experience providing prompt and efficient service including upselling advantageous Attention to detail Additional Information At the Ibis, Novotel and Movenpick Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including: Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Daily staff meals are on us while you're on duty. Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's Parental Leave Scheme: Supporting you in all stages of life. Join in on staff celebrations and get recognised for your tenure. Accor's refer-a-friend bonus Access to our Employee Assistance Program Join us at Ibis, Novotel and Movenpick Wellington, where your career journey is as exciting as the destination! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The position is responsible for accepting, inputting, and monitoring reservations across all incoming channels to ensure all available rooms are sold at allotted rates, thereby achieving budgeted revenue targets within defined timelines. Key duties include working within the team to maximize revenue, maintaining accuracy during calls and data entry, and adhering to systematic timelines while managing guest expectations.