Reservations Agent at Accor

Phú Quốc, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Customer Service, Phone Etiquette, Written Communication, Property Management Systems, Microsoft Office, Typing, Problem-Solving, Decision Making, Organizational Skills, Upselling, Revenue Maximization

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings Accurately record all required reservation information in our Property Management System Upsell room types and additional services to maximize revenue while meeting guest needs Provide detailed information about our property, amenities, and local attractions in Phu Quoc Collaborate with other departments to ensure guest requests and special requirements are met Handle changes, cancellations, and special requests with a customer-centric approach Maintain up-to-date knowledge of room availability, rates, and promotional offers Assist in resolving customer complaints and concerns in a timely and professional manner Contribute to the continuous improvement of our reservation processes and guest experience Qualifications Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry Excellent command of English; knowledge of additional languages is a plus Professional telephone etiquette and strong written communication skills Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications Typing skills of approximately 40 words per minute Detail-oriented with the ability to multitask in a fast-paced environment Strong problem-solving skills and ability to make decisions independently Flexible availability to work various shifts, including weekends and holidays Customer-focused mindset with a passion for delivering exceptional service Knowledge of Phu Quoc's attractions and services is highly beneficial Familiarity with Vietnamese culture and customs is a plus Ability to work collaboratively in a team environment Strong organizational skills and attention to detail Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Revenue Management & Pricing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservations Agent will serve as the primary contact for guest inquiries, professionally handling all room booking requests via phone, email, and other channels for various market segments. Responsibilities also include accurately recording data, upselling services, providing property details, and collaborating across departments to ensure guest satisfaction.