Reservations Agent at Accor

Clark Freeport Zone, Pampanga, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Receiving Reservations, Booking Changes, Cancellations, Answering Enquiries, Microsoft Windows, Opera PMS, Communication, Organizational Skills, Interpersonal Skills, Problem-Solving, Responsibility, Reliability, Teamwork, Guest Focus, Time Management

Industry

Hospitality

Description

Company Description From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all. Job Description At Accor, our Revenue professionals are ambassadors of engaging service and authentically local experiences in places of unrivalled presence. As a Reservations Agent, you will be receiving reservations, booking changes and cancellations over various booking channels for the Swissôtel Clark and Widus Hotel. You are responsible for answering and responding effectively and efficiently to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner. Qualifications Knowledge and Experience Previous experience of the same position preferred. University/College degree in a related discipline is an asset. Knowledgeable in Microsoft Windows applications and Opera PMS. Excellent communication and organizational skills. Strong interpersonal and problem-solving abilities. Highly responsible & reliable. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Ability to handle many conflicting priorities at the same time. Additional Information What is in it for you; Employee benefit card offering discounted rates in Accor Hotels worldwide Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Life and accident insurance and HMO benefit Job-Category: Revenue Management & Pricing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservations Agent will be responsible for receiving reservations, processing booking changes, and handling cancellations across various channels for Swissôtel Clark and Widus Hotel. This role requires effectively and efficiently responding to all hotel reservation inquiries in a knowledgeable, courteous, and prompt manner.