Job Ref: NOB1359
Branch: Aethos London Shoreditch
Location: Head Office, London (Central)
Salary/Benefits: Competitive Salary + commissions
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 02/09/2025
Closing date: 16/10/2025

ABOUT YOU

• Charismatic and highly motivated: we’re looking for someone who stands out from the crowd.
• Desire for success: you are motivated and driven to achieve great results.
• Lifestyle hotel experience is a bonus but not mandatory.
• Passion and creativity: a genuine love for hospitality and a creative flair.
• Attention to detail: understanding what it takes to provide outstanding levels of guest service.
• Ethical and integrity-driven: if you take pride in your ethical work and integrity, we want to hear from you.
• A highly motivated individual with a desire to achieve great success and in return be supported by a close team and tailored development opportunities.
• An eye for detail and an understanding of what it takes to provide outstanding levels of guest service

ESSENTIAL REQUIREMENTS

• Opera/Mews knowledge
• Experience in Reservations or Reception
• Strong English communication skills (spoken written)
  If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!
  All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required

THE ROLE

An exciting opportunity has arisen to join Aethos London Shoreditch as a Reservations Agent. Located on Willow Street in Shoreditch, the hotel features 164 rooms including suites, a 240 seat restaurant, lobby lounge, outdoor courtyard and a spa. We are a very established brand who can offer growth and development, alongside the opportunity to travel. You’re not just booking rooms; you’re crafting moments and memories. If you thrive in a fast-paced environment where your expertise and enthusiasm make a real difference, this is the place for you!

JOB RESPONSIBILITIES

• Transform guest inquiries into confirmed bookings, while skillfully upselling and cross-selling to enhance every stay.
• Become a true expert on our hotel’s offerings — from room types and amenities to packages, promotions, and special events — so you can confidently guide guests.
• Handle reservation requests, modifications, and cancellations swiftly and accurately via phone, email, and through our corporate and travel agency partners.
• Lead every conversation with professionalism and warmth, following our company’s standards to ensure a positive guest experience from start to finish. Capture all essential details for each booking and accommodate special requests, making sure they’re reflected in our system for a personalized guest journey.
• Tackle guest concerns head-on with empathy and efficiency, turning challenges into opportunities for satisfaction and loyalty.
• Utilize guest history data to tailor interactions and anticipate needs, delivering a truly personalized service.
• Keep communication flowing smoothly across departments to guarantee a flawless guest experience. Flex your schedule to meet business needs while maintaining a friendly, professional, and upbeatattitude.