ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

QUALIFICATIONS & EXPERIENCE:

• Minimum 1 years’ experience in Hotel or Resort, as Reservations Agent
• Diploma or Bachelor’s Degree in Hospitality Management , Hotel Management
• Fluency in English ; additional languages are a plus.
• Experience working with the Opera system / Excel (Microsoft office).
• The ability to work a rotating roster with evening and weekend availability
• Excellent time management skills
• Problem Solving Mindset

THE ROLE OF THE RESERVATIONS AGENT:

We are excited to offer an opportunity for a Reservations Agent to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE , as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.

KEY RESPONSIBILITIES:

• Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue.
• Aims to upsell rooms and other services to maximize the profitability of the company
• Leases and cooperates with other departments as needed
• Creates reports or partake in projects as directed by management
• Maintain a records of guest preferences, VIP bookings, and special occasions.
• Building and maintaining positive relationships with guests, travel agents, and other referral sources to drive business.
• Monitoring reservation trends, analyzing data, and providing insights to optimize revenue and operational efficiency.
• Adhering to the hotel sales, marketing, and service standards, while also complying with hotel policies and procedures.
• Accurately recording and maintaining reservation information, managing room inventory, and ensuring data integrity in the reservation system.