Reservations Agent (Arabic Speaker) at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Customer Service, Interpersonal Skills, Problem Solving, Up-selling, Fluency in English, Opera Software, Guest Focused

Industry

Hospitality

Description

Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment. Job Description Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system Qualifications Your experience and skills include: Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE Guest focused personality is essential; experience is an asset Prior experience working with Opera will be preferred Strong interpersonal and problem solving abilities Fluency in English; additional languages are a plus Additional Information Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Responsibilities

As a Reservations Agent, you will provide exceptional service to guests and ensure their needs are met from the moment they inquire about reservations. You will also maximize revenue through up-selling and assist guests with information and special requests.