Reservations Agent at Auberge Collection

Johns Island, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

18.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer service, Reservations management, Sales skills, Phone etiquette, Conflict resolution, Billing, Financial transactions, Upselling, Communication, Teamwork, Business correspondence

Industry

Hospitality

Description

Company Description The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston. Designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites. Adventure beckons with 20 miles of riverfront and scenic nature trails and flora- and fauna-rich marshlands, while two Auberge dining concepts and a destination spa celebrate the rich heritage of South Carolina and the simple wonder of life on the river. For more information: auberge.com/the-dunlin Follow The Dunlin on Instagram and Facebook at @DunlinAuberge Job Description Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences. Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers. Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible. Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings. *Remote only for FL, GA, NC, PA, SC, TN, VA Pay $18 / hour Additional Benefits: Free Parking Free Team Member Cafeteria Holiday Pay Team Member Stay Program 50% off F&B + Spa Qualifications Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. Ability to create professional business letter correspondence. Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. Ability to work cohesively with other departments and co-workers as part of a team. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Non-Management

Responsibilities

The Reservations Agent manages guest inquiries regarding room availability, pricing, and special offers while ensuring accurate financial transactions. They also collaborate with team members to resolve guest challenges and actively upsell resort services to enhance the guest experience.