Full job description

Job Ref: CAS1585

Branch: Castlemartyr Resort

Location: Castlemartyr Resort

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 16/10/2026

Closing date: 16/11/2026

We are inviting applications for the role of full time Reservations Agent.

The successful candidate will ensure reservations are processed in a pleasant, professional, and efficient manner under the direction of the Management Team.

As part of the Castlemartyr team, you will be operating in exciting, fast-paced quality service outlets. This is a great opportunity to grow develop a career.

Knowledge and experience in the following areas is essential:

• Previous front office/ reservations experience (1 year)
• Positive personality with a passion to succeed.
• Fluent written and spoken English.

Personal Qualities

• Ability to show a positive attitude towards guests and colleagues at all times.
• Be self-motivated, being able to work alone with good personal organisation.
• Excellent interpersonal skills.
• Excellent leadership skills

Duties include but are not exclusive to:

• To help the reservation department reach predetermined targets, while at all times ensuring that the defined 5* standards are implemented and adhered to.
• To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times.
• To communicate effectively with guests and potential guests in a professional manner.
• To ensure you have extensive knowledge of the hotel facilities, bedroom categories, rates, services, menu content etc and of local amenities, transport and places of interest to ensure that you can respond fully to any guest enquiries accurately.

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