Job context
Reporting to the Operations Manager and working with internal teams, you will be responsible for monitoring reservations and supporting clients throughout their stay in the various Rentaroo residences.
You are the main point of contact for clients and ensure the smooth running of their arrival as well as the management of requests or unforeseen events that may occur before, during and after their stay.
Main missions
- Follow up on reservations and prepare for customer arrivals;
- Assisting clients during their check-in remotely or on-site as needed;
- Responding to customer calls, messages and requests throughout their stay;
- Manage urgent or unforeseen situations and coordinate the necessary interventions;
- Monitor technical incidents and communicate with the relevant service providers;
- Ensuring customer satisfaction throughout their stay;
- Coordinate information with housekeeping and maintenance teams to ensure the quality of accommodations;
- Ensure follow-up of check-ins and check-outs;
- Perform administrative tasks related to reservations and customer experience;
- Follow up on customer requests and provide them with a response as quickly as possible;
- Participate in the daily coordination of operations across the various residences;
- Identify any potential malfunctions and propose appropriate solutions;
- Participate in the continuous improvement of operational processes and service quality.
Desired profile
- Ideally, you have some initial experience in the hotel sector, reception, customer relations or concierge services;
- You are independent, organized and capable of handling multiple requests simultaneously;
- You demonstrate composure, responsiveness and a good sense of priorities in the face of unforeseen situations;
- You possess excellent customer service and communication skills;
- You are perfectly fluent in French and English, both spoken and written. Any other language is an asset;
- You are comfortable with computer tools and management software;
- You are flexible and available according to operational needs, including evenings or weekends.
Required skills
- Excellent interpersonal and writing skills;
- Good command of Microsoft Office tools;
- Proficiency with booking systems and digital tools;
- Sense of organization and prioritization;
- Ability to work independently while collaborating effectively with internal teams;
- Spirit of initiative and solution orientation.
We offer
- A full-time, open-ended contract;
- A dynamic and friendly work environment;
- The opportunity to join a rapidly growing project in Luxembourg;
- Opportunities for career advancement within the company and the Giorgetti Group;
- Access to training and skills development;
- A versatile role with varied responsibilities in the areas of operations and customer experience.
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