Reservations Agent at Crown Resorts

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Operations, Time Management, Multitasking, Communication Skills, Attention To Detail, Microsoft Office Suite, Opera, Synxis, Upselling

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role Our Crown Resorts Reservations department is the central point of contact for hotel accommodation enquiries for our seven properties located in Melbourne, Perth and Sydney. Guided by Crown’s 4Cs of Service Excellence: Be Courteous, Connect, Create and Care, we are committed to creating memorable and elevated hospitality experience. As a Reservation Agent, your responsibilities include: Assisting our guests to find the perfect accommodation for their personalised stay with our hotels Working in a fast-paced inbound call centre environment, you will be handling an average of eighty calls per shift Responding to email enquiries Providing quotes Upselling opportunities Following up on pre-payments & charge backs About You Ability to work in a fast-paced call centre environment Effective time management skills with the ability to multitask Polished and clear communication skill Strong attention to detail Proficiency with Microsoft Office Suite Experience with Opera and Synxis highly desirable Must be available to work a 7 day rotational roster between the hours of 7am to midnight The Benefits Free meals on shift at our staff restaurant Discounts across our 7 hotel properties Discounts with our Food & Beverage venues Uniform can be provided and laundered for you The opportunity to build a career with one of Australia’s most iconic and recognised brands On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

Handle inbound calls and email enquiries to assist guests in finding suitable hotel accommodations across seven properties. Responsibilities include providing quotes, upselling opportunities, and managing pre-payments and chargebacks.