Job Ref: GAT1541
Branch: Edinburgh Marriott Hotel Holyrood
Location: Edinburgh Marriott Hotel Holyrood
Salary/Benefits: £25406.78 Per Annum
Contract type: Permanent
Hours: Full Time
Shift pattern: 9:00am - 5:30pm
Hours per week: 40
Posted date: 14/05/2025
Closing date: 16/06/2025

INTRODUCTION TO THE RESERVATIONS EVENTS AGENT ROLE.

Our Group Conference Events Executives play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

PLEASE SEE A SUMMARY OF THE RESPONSIBILITIES BELOW. THIS LIST IS NOT EXHAUSTIVE

• To answer any reservations enquiry by telephone or email as per company core standards.
• To promote all hotel’s facilities and to up-sell to any potential client (restaurant, bar, spa, meeting space, room upgrade etc).
• To ensure accuracy of all information entered in the reservation system - Opera.
• To check market codes are entered correctly.
• To check arrival list 30, 14 and 7 days prior to arrival and 24 hours prior to arrival.
• Check, charge and chase no shows.
• Record any denied bookings.
• Ensure other departments are given appropriate information to ensure guest’s expectations are matched.
• Supporting other departentments with bookings, payments, responses and providing the best guest experinece as possible.
• Ensure all correspondence, bookings, payments are related to special events and are dealt with as per contracted deadlines.
• Ensure prepayments are posted as per company procedure.
• To achieve satisfactory mystery call as per company objectives (90%).
• To participate with the revenue manager in the hotel strategy set up and ensure its application.
• Maximise sales of special event enquiries ensuring the hotel achieves its budgeted target for ME revenues.
• To maximise meeting room and hotel occupancy revenue.
• Play a pro-active role in the business planning process and the delivery of the Meeting Events Strategy with the General Manager
• Support the maximisation of revenue and profit for the hotel through increased conversion of the right business, maximising meeting room occupancy, rate opportunities, upselling and cross selling of properties.
• Ensure compliance with company standards, consistently delivering a professional service and building strong working relationships with our clients, resulting in repeat clients, achieving targeted BDRC and Venue Verdict scores.
• Have a working knowledge of how to provide support to our front office team in their absence eg. check in / check out, guest services, answering telephone
  Expected Start Date: W/C 23rd June 2025
  For more information…
  Visit: https://www.marriott.com/en-us/hotels/edimh-edinburgh-marriott-hotel-holyrood/overview/