ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE LOCATION:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.
We are a human brand. We are a culture brand. We are Four Seasons .
Four Seasons Hotel Prague is looking for a talented Reservations Agent to join our creative and dynamic Sales and Marketing team.

ABOUT THE ROLE:

Your role will be to assist FS customers in the planning and booking aspect of their vacation, stay or visit. You will support guests/Travel agents/3rd parties on the phone, via email, online or combination of all. You will answer customers’ questions, make accommodation suggestions and book rooms, restaurant tables and spa treatments. Core Agent also answers and directs phone calls, chat conversations in courteous and professional manner to achieve maximum customer satisfaction while complying to all Four Seasons’ policies.

WHAT YOU WILL DO:

• Understand availability and have extended knowledge about product (room types with their layout, rates, amenities, services etc.), CottoCrudo restaurant and AVA Spa offer.
• Listen and communicate effectively and use selling strategies to close sales.
• Answer direct inquiries for transient reservations and convert as many of these calls as possible into confirmed reservations.
• Focus on the needs of the customer and be sensitive and accommodating to their requests.
• Record all reservations neatly and accurately on prescribed forms.
• Update guest history, travel agency/company records on a regular basis.