As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney’s exclusive Eastern Suburbs. Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service. With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it’s a distinctive setting to grow your career in a refined yet vibrant environment.

WHAT WE NEED FROM YOU

• Full and working rights in Australia without restrictions (a kind reminder that sponsorship is not available for this role)
• Prior experience working as a Reservations Agent or in a Front Office at a luxury hotel is preferred
• Experience in Opera preferred
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Impeccable grooming standards and good personal hygiene
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
• Good, clear verbal communication and strong writing skills
• We’re flexible and hope you are too - we’ll work with you to roster you across a range of shifts that work for you and for our business

As a Reservations & Instant Service Agent at InterContinental Double Bay, you will be responsible for providing exceptional customer service by efficiently managing guest reservations, responding to inquiries, and ensuring a seamless booking experience. Your primary objective will be to maximize room occupancy and revenue through effective communication, accurate information dissemination, and personalized assistance, thereby contributing to the overall success and reputation of our hotel. You’ll also assist in-house guests with a myriad of enquiries making this unique role a great mix of sales and guest service!