Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the guest decision to stay at the property, while maintaining a collaborative attitude with internal departments such as sales and Front Office.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet customer and co-workers needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries into business.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation.
• Manage the hotel’s PMS accurately to ensure an appropriate flow of reservations.
• Process payments, guest inquiries, OTAs requests and daily reports.
• Provide prompt and efficient service while maintaining the hotel’s brand standards

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, skills, and values that follow:

• A passion for delivering great customer service.
• A professional telephone manner and efficient communication skills, both verbal and written.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency