Reservations Agent at Hilton Grand Vacations

Williamsburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Booking, Productivity, Efficiency, Profitability, Communication Skills, Phone Sales, Computer Experience, Record Keeping, Conflict Resolution, Upselling, Front Desk Operations, Clarity Systems, Microsoft Office

Industry

Hospitality

Description

Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! Who enjoys promoting a fun and relaxing atmosphere while providing excellent customer service at its best by expressing an outgoing upbeat friendly demeanor. A Reservations Agent is responsible for booking guest reservations and maintaining required levels of excellence in customer service, productivity, efficiency, and profitability established for the department. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times. What will I be doing: Answers phone in a cordial and professional manner following all departmental guidelines, and books reservations for guests and inform them of services provided at the respective properties. Mails confirmation & information to guests. Maintains accurate records and documentation for all reservations. Research questions related to guest disputes. Handles Maintenance Fees questions and postings. Assists with promoting Rental Revenue and processing advance deposits. Works closely with front desk team members ensuring that reservation procedures are consistent with check-in procedures. Performing Check-Ins at the Front Desk as necessary. May be required to do other duties and special projects assigned by Front Office Management. What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma or Equivalent Ability to work a flexible schedule, including weekends & holidays Ability to learn and perform essential job functions accurately, prioritize duties in a high-volume call-center environment and work independently with minimal supervision after the initial training period. Demonstrates excellence in service quality standards that affect team member and guest satisfaction, responding in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations. Excellent English language communication skills (verbal and written) Prior hospitality and phone sales experience Computer experience It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 1-2 years of related experience Knowledge of Clarity and Microsoft Office systems Why do team members like working for us: Day 1 Benefit Eligibility Competitive base pay Recognition Programs and Rewards Discounted travel programs 401(k) program with company match. PTO, 10 Paid Holidays per year plus 2 floating Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities

Responsibilities

The Reservations Agent is responsible for booking guest reservations while maintaining high standards of customer service, productivity, efficiency, and profitability for the department. Duties include answering phones professionally, informing guests of property services, maintaining accurate records, handling fee questions, and assisting with rental revenue promotion.