Reservations Agent at IHG Career

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Handling, Guest Issue Resolution, Customer Service, Local Area Knowledge, Communication Skills, Brand Ambassadorship, Front Office Experience, Opera Knowledge

Industry

Hospitality

Description

InterContinental Hotels Group (IHG) are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year. InterContinental Sorrento Mornington Peninsula opened in August 2022 and is a 108-room design orientated hotel in the heart of Sorrento on the Mornington Peninsula. We are focused on bringing the InterContinental personalised service to life. At InterContinental Sorrento Mornington Peninsula, we are here to make each of our valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else. InterContinental Sorrento Mornington Peninsula, is seeking a Part-Time Reservations Agent to join our charming, confident, and internationally minded team who knows how to exceed guest expectations. You'll need to be in the know about current Mornington Peninsula trends, experiences and product knowledge to create a customized experience for your guests' every time. A little taste of your day to day · Answering reservations queries for upcoming stays or in house guests · Resolving guest issues and using their feedback to improve guest satisfaction · Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants · Leading the way as a brand ambassador What we need from you · Ideally you will have previous hotel experience in a front office environment and a real passion for delivering great customer service. · You're known for your dynamic personality and superior communication skills. · The roles hours of work will be a rotating roster shifts between 7am to 11pm over 7 days. · Opera knowledge is highly desirable. What we offer Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Responsibilities

The agent will be responsible for answering reservation inquiries for both upcoming and in-house guests, resolving any guest issues, and utilizing feedback to improve overall satisfaction. A key part of the role involves showcasing local knowledge by sharing recommendations for events, attractions, and dining experiences.