Reservations Agent at IHG Career

, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Customer Service, Communication, Attention To Detail, Organizational Skills, Hospitality Management, Hotel Reservation Systems, Upselling, Problem Solving, Team Coordination

Industry

Hospitality

Description

Join our extraordinary world! Thoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today’s travelers. As IHG Hotels & Resorts continues its strategic growth in Qatar, we are looking for a motivated and detailed Reservations Agent to handle guest reservations efficiently, ensure accuracy in bookings, and provide excellent service while support revenue and occupancy goals. Welcome to Central Hotel Doha, where comfort, convenience, and understated elegance converge in the heart of the city. Ideally located on Airport Road, just minutes from Hamad International Airport, the hotel offers easy access to Doha’s cultural highlights, including Souq Waqif, the Museum of Islamic Art, and the iconic Doha Corniche. Our thoughtfully designed rooms and suites provide a serene retreat from the city’s vibrancy, equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. For an elevated stay, indulge in the Grand Suite featuring a private in-room Jet tub. After exploring, unwind in the tranquil indoor pool, rejuvenate at the fully equipped fitness centre, or enjoy pure relaxation at the spa. During summer, complimentary transfers and access to Doha Sands Beach let you savour the sea breeze and golden sands. Dining at Central Hotel Doha is a delightful journey of flavours and ambience. From carefully crafted international cuisine to relaxed moments with handcrafted beverages and indulgent desserts, every experience delights the senses in a warm, inviting setting. With versatile meeting spaces, an elegant wedding venue for up to 200 guests, and proximity to key business and shopping districts, Central Hotel Doha is the perfect welcoming escape for leisure and business travellers alike. A little taste of your day-to-day Every day is different, but you’ll mostly be: Handle all reservation inquiries via phone, email, and online channels Accurately process, modify, and cancel reservations in the system Provide guests with detailed information on room types, rates, and hotel services Maximize revenue through upselling and promotion of hotel offerings Ensure compliance with hotel policies, procedures, and brand standards Coordinate with Front Office, Sales, and Revenue teams on availability and special requests Maintain accurate guest and booking records Assist with daily reservations reports as required What we need from you Diploma or Bachelor’s degree in Hospitality Management or related field preferred Minimum 1–2 years of experience in hotel reservations or front office Familiarity with hotel reservation systems and OTAs Strong communication skills in English; additional languages are an advantage Good organizational skills and attention to detail Ability to work shifts and in a fast-paced environment

Responsibilities

The Reservations Agent will handle all reservation inquiries, process bookings accurately, and provide detailed information on room types and hotel services. They will also maximize revenue through upselling and ensure compliance with hotel policies.