Description:
The Reservations Agent at Palm House plays a key role in creating a seamless and personalized experience for guests from the moment they inquire about their stay. This role is responsible for handling reservation requests with accuracy and efficiency, maintaining up-to-date records, and providing an elevated level of service consistent with the luxury standards of the Palm House brand.
As the first point of contact for many guests, the Reservations Agent sets the tone for their entire experience. The ideal candidate will be detail-oriented, articulate, and customer-focused, with prior experience in high-end hospitality environments and strong knowledge of hotel systems such as Opera and booking platforms.
Requirements:

QUALIFICATIONS:

• High school diploma or equivalent required; associate or bachelor’s degree in Hospitality Management, Business, or a related field strongly preferred.
• 1–2 years of experience in hotel reservations, front office, or customer service—preferably in a luxury hotel setting.
• Proficiency with Opera, booking engines, and Microsoft Office Suite.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask in a high-pressure, detail-driven environment.
• Passion for luxury service and guest satisfaction.

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods while working at a desk or computer.
• Manual dexterity to operate office equipment, including phones, keyboards, and printers.
• Ability to lift up to 10 pounds occasionally (e.g., office supplies or materials).
• Ability to work flexible schedules, including weekends or holidays as business needs dictate.