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Reservations Agent Luxury Collection Marriott Zakynthos at SWOT Hospitality Management Company

, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Customer Satisfaction, Communication Skills, Luxury Hospitality, Attention to Detail, Organizational Skills, Interpersonal Skills, Reservation Systems, MS Office, Guest Experience

Industry

Hospitality

Description

SWOT Hospitality Management Company is seeking a motivated and detail-oriented Reservations Agent Luxury Collection Marriott Zakynthos As a crucial member of our team, you will be responsible for managing guest reservations effectively while ensuring the highest level of customer satisfaction. This position requires exceptional communication skills and a strong understanding of the luxury hospitality market. Key Responsibilities: Process and manage reservations via phone, email, and online platforms. Provide accurate information on room availability, rates, and hotel services to guests. Handle modifications and cancellations of bookings professionally. Work closely with the front office and sales teams to maximize occupancy and revenue. Maintain detailed records of guest interactions and preferences. Ensure a seamless and personalized experience for guests. Address guest inquiries and concerns promptly and effectively. Previous experience in a reservations or front office role, preferably in a luxury hotel environment. Fluent in English, with additional languages considered a plus. Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Proficiency in reservation systems and MS Office. A passion for delivering exceptional guest experiences. Excellent compensations & benefits pack Career development and opportunities Excellent working environment

Responsibilities

The Reservations Agent will manage guest reservations through various channels while ensuring high customer satisfaction. This includes processing bookings, providing information on hotel services, and addressing guest inquiries.