Build and maintain positive relationships with customers through regular communication and follow-ups.✅ Guide new customers through onboarding, account setup, and product or service familiarization.✅ Understand customer goals and recommend suitable solutions to improve their overall experience.✅ Monitor customer engagement, satisfaction, and potential retention risks.✅ Coordinate with sales, support, and product teams to resolve customer concerns efficiently.✅ Identify opportunities to improve customer retention, engagement, and long-term value.✅ Maintain accurate customer records, interaction histories, and progress reports in CRM systems.✅ Collect customer feedback and share insights to support service improvements.🎯 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬✔️ Diploma or bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.✔️ Experience in customer success, account management, client services, or customer support.✔️ Excellent written and verbal communication skills.✔️ Strong relationship-building, organization, and problem-solving abilities.✔️ Comfortable using CRM platforms, spreadsheets, and digital communication tools.✔️ Ability to manage multiple customer accounts and prioritize follow-up activities.✔️ A customer-first mindset with a proactive and solutions-oriented attitude.✔️ Experience in SaaS, technology, or subscription-based services is an advantage.